CQ 10 Terms & Conditions — A Complete Guide for Members

1 General Terms

CQ 10 (cq10.biz) is an internationally licensed online Sports Betting platform serving sports fans in Bangladesh and beyond. These Terms & Conditions constitute a legally binding agreement between CQ 10 and its members.

You must be at least 18 years old to use the CQ 10 platform. Minors are strictly prohibited from creating accounts or participating in any betting activity. CQ 10 may request proof of age verification at any time.

These Terms & Conditions apply in both Bengali and English. In the event of any dispute, the English version shall prevail. CQ 10 reserves the right to amend these terms at any time at its discretion.

• By using the platform, you confirm that you are of legal age and that online betting is permitted in your area.
• Only one account is permitted per person.
• All transactions must be made using your own name and your own bank or mobile account.
• Fraud, hacking, and any other improper activity on the platform are strictly prohibited.

2 Account Registration & Verification

To open an account with CQ 10, you must provide accurate and complete information. If an account is created using false or misleading details, CQ 10 reserves the right to close it at any time and forfeit any deposited funds. OTP verification via the mobile number provided at registration is mandatory.

For your security, all members are required to use a strong password and keep it confidential. Any account compromise resulting from sharing your password or login credentials with others is solely the member's responsibility.

• To register, you will need: an active mobile number, your full name, date of birth, and a password.
• A national ID card or passport may be requested for KYC (Know Your Customer) verification.
• Only one account may be registered per mobile number.
• If multiple members of the same household use separate accounts, supporting proof may be required.

3 Betting Rules

It is the member's responsibility to read the rules for each market before placing a bet on CQ 10. Once a bet is confirmed, it generally cannot be cancelled. However, where the cash-out feature is available, members may have the option to partially or fully settle a bet within the specified timeframe.

CQ 10 follows its own policy regarding odds changes, match cancellations, and postponements. If a match is not completed within the scheduled time, all bets on that match will be settled in accordance with the rules of the relevant sport.

• Minimum bet amounts are set individually for each market.
• Maximum bet amounts may vary depending on the account tier and market.
• If a bet is accepted incorrectly due to a technical error, CQ 10 reserves the right to void it.
• Odds in live betting change rapidly; the odds at the moment a bet is confirmed are final.
• Bets may be placed on multiple markets within a single event; however, the relevant rules apply for parlay bets.
• CQ 10 reserves the right to investigate any irregular betting patterns detected on the platform.

4 Financial Transactions — Deposits & Withdrawals

CQ 10 currently supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are secured with SSL encryption. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.

Withdrawal requests are typically processed within 24 hours. However, delays may occur if KYC verification is incomplete or if there are security-related concerns. CQ 10 will only send withdrawals to the same mobile banking number used for the deposit — this is part of our anti-money laundering policy.

• Deposit: Minimum ৳200; maximum limit varies by account.
• Withdrawal: Minimum ৳500; processing time up to 24 hours.
• There are no hidden transaction fees; however, your mobile banking operator's own charges may apply.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• In the case of suspicious transactions, CQ 10 may place withdrawals on hold until an investigation is concluded.

5 Bonuses & Promotional Offers

Bonuses and promotional offers on CQ 10 are subject to specific terms and conditions. Each bonus carries its own Wagering Requirement, and withdrawals from the bonus balance are not permitted until that requirement has been met.

The welcome bonus is available once on your first deposit only. Reload bonuses, cashback offers, and free bets have a limited validity period — any unused balance will be automatically forfeited once the deadline passes.

• Claiming a bonus may require a specific promo code or an opt-in.
• Wagering requirements typically range from 5x to 20x the bonus amount.
• Bonus funds may not be valid for all markets — check the specific terms of each offer before placing bets.
• The Welcome Bonus cannot be claimed more than once by the same person or household.
• CQ 10 reserves the right to modify or cancel any promotional offer at any time.

6 Responsible Betting Policy

CQ 10 believes betting is a form of entertainment — not a source of income. We encourage our members to enjoy it responsibly and within their means. If you feel your betting habits are getting out of control, contact our support team right away.

• Deposit Limit: Set your own daily or weekly deposit limit.
• Session Limit: Set a limit on how many consecutive hours you spend on the platform.
• Cooling-Off Period: Take a break from betting for a set period of time.
• Self-Exclusion: Temporarily or permanently suspend your account.

To learn more about responsible betting, visit our Responsible Gaming View page.

7 Account Closure & Restrictions

CQ 10 reserves the right to temporarily or permanently close a member's account for any of the following reasons:

• Violation of any provision of these Terms & Conditions.
• Creating an account using false information.
• Operating multiple accounts.
• Bonus abuse or exploiting vulnerabilities in the system.
• Money laundering or any other illegal activity.
• Abusive behavior toward other members or CQ 10 staff.

Any applicable bonus balance will be forfeited upon account closure. However, valid cash balance may be returned in accordance with the relevant rules once the review is complete.

Members may also request account closure at any time. The account will be closed once all pending bets have been settled.

8 Privacy & Personal Data

CQ 10 treats the personal data of its members with the utmost care. Your name, mobile number, payment details, and betting history are never sold or shared with any third party. Information may only be disclosed when required by law or at the request of a regulatory authority.

• All data is secured with bank-grade SSL encryption.
• You may opt out of marketing communications at any time.
• You may request the correction or deletion of your data.

For more details, visit our Privacy Policy View page.

9 Dispute Resolution

If you have a dispute regarding a bet outcome or transaction, please contact our customer support team first. If the matter is not resolved within 72 hours, a formal complaint may be submitted.

• Deadline for submitting a complaint: within 30 days of the disputed event.
• The findings of CQ 10's internal investigation shall be considered final.
• If a customer remains unsatisfied, they have the right to appeal to the relevant licensing authority.

10 Changes & Notifications

CQ 10 may update these Terms & Conditions at any time. For significant changes, members will be notified via SMS or email to their registered mobile number. Continued use of the platform after any changes constitutes acceptance of the updated terms.

The date of the last update will always be displayed at the top of this page. Members are advised to check back regularly to stay up to date.