This Privacy Policy clearly explains where your personal data goes on CQ 10, how it is stored, and how it is kept secure. By using the platform, you agree to this policy.
By using CQ 10 (cq10.biz), you are considered to have read and agreed to this Privacy Policy. If you have any questions, please contact us at support@cq10.biz.
CQ 10 is an internationally licensed online Sports Betting platform. We understand the value of your personal data, which is why privacy protection is our highest priority. This Privacy Policy explains what information CQ 10 collects, why we collect it, and how we keep it secure.
This policy applies to CQ 10's website (cq10.biz), mobile app, and all other digital services. It takes effect the moment you access our platform, create an account, or use any of our services.
CQ 10 operates in accordance with international data protection laws and GDPR guidelines. Our commitment to protecting your data goes beyond policy — it is part of how we operate every day.
CQ 10 only collects data that is strictly necessary to operate the platform and ensure a secure experience. There are two main sources: information you provide directly, and data collected automatically during your use of the platform.
| Data Type | When It Is Collected | Purpose |
|---|---|---|
| Full Name | At Registration | Identity Verification and Account Management |
| Mobile Number | During Registration and Transactions | OTP Verification and Payment Processing |
| Date of Birth | At Registration | Age Verification (18+) |
| Mobile Banking Number | At the Time of First Deposit | Secure Financial Transactions |
| National ID / Passport | KYC Verification Timeline | Identity verification and anti-money laundering |
| Email Address (Optional) | At the Time of Profile Update | Account Notifications |
CQ 10 never stores your password in plain text. Passwords are always stored as encrypted hashes.
CQ 10 uses your information only for specific, legitimate purposes. We do not collect data unnecessarily, and what we do collect is used solely for the following:
We never sell your data to third-party advertisers. You can opt out of marketing communications at any time from your account settings.
CQ 10 does not share your personal data with third parties for commercial purposes. However, data may be shared in the following limited circumstances:
CQ 10 never sells your data to advertisers, data brokers, or commercial marketing companies — this is our unwavering commitment.
CQ 10 uses cookies and similar technologies on its website and app to enhance your browsing experience and maintain platform security.
You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the platform.
CQ 10 retains your information only for as long as necessary. All data is kept while your account remains active. After account closure, certain data may be retained for a defined period due to legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Transaction Records | 5 Years | Financial Regulations and Audit Requirements |
| KYC Documents | 5 Years | Anti-Money Laundering Law |
| Betting History | 3 Years | Dispute Resolution & Audits |
| Customer Support Chat | 2 Years | Service Quality Monitoring and Complaint Records |
| Marketing Preferences | Until Opt-Out | Record of Your Consent |
| Login Logs | 1 Year | Security Monitoring |
Once the retention period expires, data is securely deleted or fully anonymized.
Every CQ 10 member has the following rights regarding their personal data. To exercise any of these rights, write to us at support@cq10.biz:
CQ 10 aims to respond to all rights requests within 30 days. Complex cases may require an additional 60 days.
CQ 10 strictly does not provide services to anyone under 18. Date of birth is verified at registration, and KYC documents may be requested in cases of doubt.
If a minor's data is collected inadvertently, the relevant account is closed and the data deleted as soon as we become aware. If you suspect your child is using CQ 10, please notify us immediately at support@cq10.biz.
CQ 10 uses industry-leading technology to protect your data. Our security framework is multi-layered — if one layer is breached, the others keep your information safe.
Please note — no system on the internet is 100% foolproof. To protect your account, always use a strong password and never share it with anyone.
CQ 10 may update this Privacy Policy as needed. For significant changes, you will be notified via SMS to your registered mobile number or through an in-platform notification.
The date of each update is shown at the top of this page. Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend visiting this page regularly.
For any questions, complaints, or rights requests related to this Privacy Policy, please contact us:
Our Data Protection Officer (DPO) is available to address your privacy concerns directly. Email us at support@cq10.biz — we typically respond within 24 hours.
CQ 10 believes in transparency — ensuring every one of your rights is upheld is our responsibility.
You can find out what data we hold on you at any time.
You can request corrections to any inaccurate information at any time.
Request deletion of your data where no legal obligation requires its retention.
Download your data in a structured format.
Object to marketing communications and profiling.
Request that your data not be used for specific purposes.
Compliance is just the baseline — earning your trust is our real goal.
Every transaction and piece of personal data you submit is protected with 256-bit SSL/TLS encryption — as secure as your bank.
Identity verification is simple and secure. Uploaded documents are stored on encrypted servers and deleted once verification is complete.
Don't want promotional SMS or notifications? Turn them off with a single click, anytime — no hassle.
CQ 10 operates in accordance with international data protection standards, providing an added layer of security for users in Bangladesh.
CQ 10 never sells your personal data to advertisers or third parties — that is our core commitment.
Our support team is available around the clock to assist you in Bengali with any privacy-related concerns.